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| Transition Manager |
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Project manage as part of a team the full implementation of the client Managed Service as described in the RFP Project Plan and identification of new opportunities. As part of a joint project team working within the customer, roll out the proposed Managed Service as outlined in the RFP. This will be achieved working with the primary network services provider who will be transforming the customer’s desktop environment at the same time. The purpose of this change is to improve customer service levels, functionality of equipment and reduce cost to the client.
Key Accountabilities
Work within a transition project team (maybe cross-functional, cross-country, cross-organization, cross-service, involving 3rd parties), to co-ordinate and facilitate the transfer of service ownership from the client or existing service provider to the operational Service Delivery team(s) in country or Shared Services centres.
To support, clarify and define transition projects ensuring they are delivered to the required quality, timescale and budget.
Responsible for successfully implementing new services to Xerox Global Services country operations, from first identifying the resource requirements, timescales and deliverables, through to planning, deployment and signoff after a period of transition
Working closely with the bid/project, 3rd party (where relevant) and service delivery teams throughout the new business lifecycle and owning the service related issues associated with the introduction of the service until the formal point of handover to the Service Delivery team(s)
Act as a mentor, and develop and share methodologies/ best practices with Sales teams, Bid teams, Service development teams as well as Service Delivery Managers, setting foundations for a standardized approach for service contract projects
This role is a UK Wide role.
This role is a twelve month fixed Term Contract. |
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Masters
Other Certification (PMI, PRINCE and ITIL)
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10 years + |
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English : Speak / Write Fluently
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fixed-term |
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unspecified |
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EU National |
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London Area |
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Relevant professional qualifications (e.g. PMI, PRINCE and ITIL)
Experience in delivering successful large scale programs to required quality, timescale and budget
Service delivery management, solution architecting and/or transition management experience in complex technology based outsourced business
Experience of program managing / leading significant business solutions and outsource deals from pre-sales to successful implementation for large pan-European or Global clients typically exceeding $10 million total contract value
Change management experience
Relevant university degree or postgraduate degree |
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we are the world’s leading enterprise for business process and document management. We provide true end-to-end solutions, from back-office support to the printed page, to help you operate your business and manage information. |
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