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| Services Executive - Financial Services |
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As a Service Executive in the Financial Services Sector this role has responsibility for developing and managing strategic services engagements between Microsoft, our Partners and our FS Sector customers. To deliver a great customer/partner experience leading to effective product purchase, deployment and re-purchase. To develop market moving opportunities in your sector that will lead to adoption of new MS products and technologies. To work with Business Managers and the partner group to produce successful Go To Market partners. To build long term relationships with key FS Sector customers and to manage those relationships before, during and after MCS engagements.
Working closely with the account virtual teams for your customers you will be responsible for:
Creating and build upon key relationships within your customers
Develop and in depth understanding of your customers
Use services to:
Increase MS product adoption
Drive successful deployment of MS Technology
Increase customer satisfaction
Key Accountabilities
Market Leadership -
Create a reputation for leadership & expertise within the given market segment & be considered the market expert & contact by customers, partners & colleagues.
Provide leadership for MS role in an industry/marketplace in terms of strategic direction, focus & clear decision-making.
Working in close cooperation with all members of the appropriate virtual teams, represent MS at senior levels in clients in the marketplace on Services & Support policy, issues & delivery & gain commitment to MS technology through client interaction, discussions & presentations.
Winning and Retaining Customers -
Act as a senior point of escalation for customer issues within your marketplace & participate in the executive/management call plan with customers & relevant partners in order to deliver great Customer & Partner Experience.
Manage all pre&post sales service provision to the allocated industry/marketplace.
Analyse business opportunities & develop effective marketing & sales strategies that will maximise potential for MSO to deliver lifecycle services & high-impact projects directly or by engaging key partners.
Contribute to & participate in account reviews & Targeted Account Selling (TAS) based sales campaigns.
Deliver accurate & timely services business forecasts & appropriate reporting |
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Bachelors
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7 years + |
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English : Speak / Write Fluently
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open-ended |
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60`000 - 80`000 (Annual salary) GBP |
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EU National |
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Home Counties Reading |
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1) Essential Experience
Understanding of Sector’s market place.
Proven work experience in consulting Sales &/or Enterprise Sales
Sell & manage customer delivery of complex projects.
Define high-level project structures & assess overall commercial risks.
Ability to lead & work in virtual teams.
Assertively winning & growing business in a targeted market place.
Ability to present compelling propositions to an executive-level audience.
Understanding of channel & Partner relationships.
Passion for & expertise in MS technology.
Exposure to corporate executives & business critical situations.
Desirable
Proven business management experience (i.e. Profit & Loss responsibility, budget holding).
Project management experience
Knowledge & experience of all up to date ICT Architectures.
High level understanding of information security issues.
Understanding of basic Commercial and Contractual Law.
2) Qualifications
A degree in a technical subject, or substantial equivalent industry experience.
Special Requirements/Additional Information e.g. Language skills
Driving License is essential. |
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At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We run our business in much the same way, and believe our three core business divisions offer the greatest potential to serve our customers. They are: Platform Products and Services Division: Includes the Client Group, the Server & Tools Group, and the Online Services Group. Business Division: Includes the Information Worker Group, the Microsoft Business Solutions Group, and the Unified Communications Group. Entertainment and Devices Division: Includes the Home & Entertainment Group and the Mobile & Embedded Devices Group
We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers. |
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Microsoft
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