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Premier Field Engineering (PFE) provides technical leadership for Premier customers around the world to help ensure their IT environments are kept optimized and healthy. The focus is to do this in a proactive and consultative manner in order to avoid future issues. This includes guidance on best practices, risk assessments, migrations, and onsite, remote and dedicated support services. As part of Customer Service and Support (CSS), PFE partners with Commercial Technical Support and Enterprise Services to strengthen the Microsoft Services Field Engineering capability worldwide.
What we do best
Premier Field Engineering (PFE) is part of Microsoft’s Services Organization. PFE provide various services to our Enterprise customers to increase systems availability, resolve critical issues, and ultimately improve the health of our customers’ environments. We consult with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution in line with Microsoft best practices. When things do go wrong we provide rapid on site expertise to resolve critical situations.
Premier Field Engineering (PFE) delivers onsite and dedicated services for Microsoft’s Premier customers across EMEA. We need individuals that:
•Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
•Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment and first-class delivery.
•Demonstrate strong communication skills; ability to develop strategic on going customer relationships, gain trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills.
•Enjoy team work, and actively contribute to their peer group as well as our customer account teams.
•Communicate at all levels from CIO to the technical staff on the ground.
Location - UK wide. Travel - 80% Salary - £40k - £50k + Car + Bonus and Excellent Benefits |
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Bachelors
Other Certification (MCSE)
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7 years + |
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English : Speak / Write Fluently
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open-ended |
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40`000 - 60`000 (Annual salary) GBP |
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EU National |
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Home Counties Reading |
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•Experience in the enterprise customer arena
•Face-to-face customer engagement skills
•Excellent written, oral and presentation skills
•Troubleshooting knowledge & skills
•MCSE qualification
•Degree qualification or equivalent experience
•Good understanding of ITIL/Service Management
•Operations Manager 2007 and 2005 Architecture
•Audit Collection Services
•Management pack configuration, development and structure
•Strong troubleshooting skills and experience
•Fundamental Windows Operating System knowledge – WMI, performance monitoring.
•Fundamental networking knowledge – IP, DHCP, DNS, WINS etc.
•Fundamental SQL knowledge – Configuration and SQL Reporting
•Knowledge of Microsoft clustering
•Knowledge of hardware virtualisation technologies
•Knowledge of XML
•A working knowledge of AD.
•A working knowledge of PowerShell.
•A working knowledge of Vbscript.
Job ID: 740584 |
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At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We run our business in much the same way, and believe our three core business divisions offer the greatest potential to serve our customers. They are: Platform Products and Services Division: Includes the Client Group, the Server & Tools Group, and the Online Services Group. Business Division: Includes the Information Worker Group, the Microsoft Business Solutions Group, and the Unified Communications Group. Entertainment and Devices Division: Includes the Home & Entertainment Group and the Mobile & Embedded Devices Group
We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers. |
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Microsoft
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