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The Operations team is responsible for the day-to-day running of a Directorate that now numbers in excess of 100 people and is responsible for reporting, budgeting, planning and general operational activities, often working closely with the Director, Performance Management and Head of Underwriting Performance. This role will have a particular focus in supporting the Operations Manager in her role as Secretary to the Business Plan and Individual Capital Assessments (ICA) Steering Groups. The candidate will also have responsibility for analysing standard data or ad-hoc queries, preparing management information and reports that will be used by the groups. The individual will need to build strong relationships with colleagues in the Directorate and in other Lloyd’s teams, as well as with an external outsource provider.
Major responsibilities and accountabilities:
The primary responsibilities of the Operations Executive include:
· To support the Operations Manager in her role as Secretary to the Business Plan and Individual Capital Assessment Steering Groups. This will involve collating information, drafting minutes and working with colleagues to sign them off and being responsible for mechanisms that track approvals to ensure that appropriate deadlines are met.
· To build reporting tools in Business Objects so that key performance indicators and management information can be reviewed by PMD senior management team and Lloyd’s governing bodies.
· To build good working relationships with colleagues, including Senior Management.
· To be main point of contact with an external outsourcing provider and be responsible for co-ordinating updates from other Lloyd’s teams.
· To provide executive support to the Director, Performance Management, and certain PMD Heads of Department, in the form of reports, presentations and certain project based work.
· To work with other members of the Operations team to ensure that day to day operations run smoothly.
· To assist with the development and implementation of consistent processes and procedures across PMD.
· To be PMD’s day-to-day interface with other Lloyd’s teams and drive good relationship management and collaboration across the Directorate and the wider Corporation. |
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Bachelors
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5 years + |
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English : Speak / Write Fluently
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open-ended |
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unspecified |
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EU National |
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London |
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•Excellent problem solving skills.
•Proven ability to analyse and interpret data.
•Good written and oral communication skills.
•Proven relationship management skills with ability to confidently liaise with colleagues at all management levels.
•Ability to create reports and queries using Business Objects and/or similar reporting tools.
•Good time management skills demonstrating an ability to deal with a regular work load and other ad-hoc queries.
•Familiarity with Lloyd’s and/or London Market an advantage.
Values:
Commerciality: Understand business context of data and prioritise work accordingly.
Accountability: Commitment to deliver to deadline.
Clarity: Ability to communicate clearly and concisely.
Collaboration: Good interpersonal skills and ability to deal with internal and external clients.
Flexibility: Ability to deal with ad-hoc queries as well as maintain pace on regular tasks to deliver to deadline.
Excellence: Takes personal responsibility to deliver quality results.
Capabilities:
Relationship Management: Must be able to work well with external parties (managing agents) and with fellow analysts in Lloyd’s.
Information Management: Must be able to understand data and identify issues and anomalies.
Project Management: Must be able to deliver to required timescales.
People Management: Must be able to work with Managing Agents, Lloyd’s analysts and IT to deliver results effectively. |
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Lloyd's is the world's leading insurance market providing specialist insurance services to businesses in over 200 countries and territories. |
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