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| Credit Controller - German speaker |
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Bloomberg is looking for a highly motivated, german speaking Credit Controller to join their fast-paced Customer Financial Services team. Based in central London, the team is responsible for the whole of the Europe, Middle East and Africa region.
Typical activities will include:
-Ensuring the timely receipt of invoices. Contacting and checking overdue accounts, follow up on final warnings sent to customers after suspension of services.
-Logging all collection notes on database or the internal ticketing system.
-Answering customer queries related to invoices, providing statements, change of address, and termination of the contract logging all calls made/received on the internal ticketing system.
-Working with internal departments to have clients queries answered, (including the Sales team, Communications, Installations and Contracts.)
-Terminal Inventory: Showing clients how to track terminal inventory through Sid reports, advising of change activity, current subscriptions and real-time/3rd party services received for each user.
-Advising clients of costs due to removals/relocations/conversions and helping them with their own internal budgets.
-Working along our New York billing team to resolve pricing issue/ terminal inventory disputes, reconciling issues with credits where needed.
-Visiting clients to explain our Bloomberg invoices and sid reports.
-Attending regular sales team meetings (internal) to build strong working relationships with our sales teams and identify key areas for improvement.
-Contacting clients via phone and email, chasing payment of past due invoices and updating our internal database
-Analyzing MS-Excel s/sheets assisting clients with their costing and analysis. |
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Bachelors
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5 years + |
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German : Speak / Write Fluently
English : Speak / Write Fluently
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open-ended |
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unspecified |
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UK Citizen |
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London |
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-Fluency in English and German language essential
-Experience of SAP and an internal ticketing system is desirable
-Proven experience of high volume Credit Control (1000 accounts + )
-Invoice queries experience and experience of Excel is essential
-Experience of working in a blue chip environment
-Excellent communication and customer service skills, and the ability to multi-task are essential
-Bachelors degree or equivalent work experience
-Keen interest in financial markets
-Experience of client visits is desirable
-Experience of an internal ticketing system and of SAP is desirable |
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Bloomberg is the leading global provider of data, news and analytics. |
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Bloomberg
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