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| Channel Telesales Executive - BT iNet |
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The Channel Telesales role is critical to the generation, follow up and closure of new business leads with strategic BTchannels. The core focus of the role is new business development & meeting creation from outbound calling and inbound call handling, provision of accurate and timely product quotations on Ciscoproducts coupled with Account, Opportunity and Order alignment with the BT iNetSales Community
Successful applicants will form an essential Team who will become the day to day focal point of communication between the BT iNet and the BT Sales Desk, in support of lead generation, quotation provision, lead follow up and management and order intake. The role will involve the upkeep of detailed records on both Excel Workbooks and SalesLogix CRM, and will involve some financial reporting out of Business Objects and the BT iNetData Warehouse. Strong organisational ability, effective prioritisation of workloads and a strong Customer Service ethos are critical A large element of the role will involve the liaison between external resources and internal colleagues in Sales, Customer Services and Purchasing at BT iNet. An ability to forge and maintain strong working relationships both internally and externally is fundamental, as is a detailed understanding of the BT iNet Sales Structure and the markets in which each team operate
Role Responsibilities
Outbound calling, closure of meetings with key Customer contacts
Proficient use of the BT iNet Quotation Tool, N Drive and associated business processes (training provided)
Understanding and capitalising on available promotions in the distribution channel, and programmes within Cisco
Participation in regular lead review calls to ensure that opportunities passed between BT iNet and the channel are being actioned in a timely manner
Accurate alignment of opportunities and inbound orders with the relevant Sales Account Manager internally using SalesLogix, C-CAT and iNet named account lists
Building relationships with internal Sales contacts and Account Managers within the strategic channels
Maintaining and updating detailed records as to the levels of activity between BT iNet and the channel, including but not limited to number of quotations provided, number of orders received, number of leads passed over, number of leads received
To provide a focal point of communication on current activities between BT iNet and the channel on activity levels, workloads and performance
Ongoing feedback and communication to management as to revenue numbers, risks and challenges |
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unspecified |
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3 years + |
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English : Speak / Write Fluently
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open-ended |
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0 - 40`000 (Annual salary) GBP |
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EU National |
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Home Counties Oxford |
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Successful applicants will possess an ability to work closely and effectively with both internal and external customers and:
Have the confidence to place a high number of outbound calls to cold Customers to generate Sales Leads and Customer Meetings themselves
A keen interest in technology is key, and a desire to exhibit accuracy and efficiency in every output is imperative
Possess an ability to uphold a high level of written and verbal communication skills in order to work effectively with other departments, internally and externally
Be a quick learner, able to work under continuous pressure, managing increasing workloads, able to react and demonstrate a high level of Customer Service
High attention to detail, especially when working under pressure to meet deadlines
Strong organisational ability, capable of managing and prioritising requests
Able to collect and consolidate data from multiple sources
Team Player, enjoy working as part of a team
Positive attitude, flexible with a desire to deliver their best, and be the very best
Proficiency in MS Office 2007 |
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BT is one of the world's leading providers of communications solutions and services operating in 170 countries. Its principal activities include networked IT services, local, national and international telecommunications services, and higher-value broadband and internet products and services. |
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British Telecom
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