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| Business Analyst |
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Provide business analysis expertise in the delivery of the projects supporting Market Operations directorate’s key priorities.
The focus of the role is delivering enhanced operating efficiency and improving the distribution channels across the Lloyd’s market in London and Overseas. This could take the form of new or enhanced services, tools, standards and applications.
An effective Business Analyst is expected to pro-actively gather information through meetings at various levels and will be expected to challenge appropriately, adding their own views whilst still presenting unbiased findings in the forms of report, process diagrams/maps etc. This information will then be used to influence the delivery of business benefits.
Major responsibilities and accountabilities:
•Analyse business processes from the perspectives of Lloyd’s, Market, client, local and intermediate brokers, London brokers, other subscription insurers, service suppliers, loss adjusters, attorneys and other third parties.
•Provide analytical and research support by reviewing performance and volumes data to support the prioritisation of specific lines of business, processes and trading partnerships.
•Define benefits and impacts on all parties of process changes by carrying out cost benefit analysis and consultation work to a high standard.
•Carry out cost benefit analysis and market consultation work to a standard that is acceptable to the Franchise, any steering groups and market associations.
•Produce reports, factual briefings, communication material and summaries of reform projects and their status, particular issues and implications for the franchise, market associations, service suppliers and other third parties.
•Communicate information in the format of written briefings and reports, face-to-face meetings and presentations. Establish open and balanced relationships with franchisees, brokers and service suppliers.
•Tailor large amounts of data/commentary/reports etc according to the specific requirements of senior management.
•Research any legal implications of reform so that they can be widely understood and managed by the Franchisor.
•Provide support to research initiatives such as customer satisfaction and support brand strategy/communications teams where necessary.
•Co-ordinate User Acceptance Testing: define test cases and/or create and execute functional test scripts.
•Team specific:
•The BA role will differ according to the team in which the job holder is focussed. However, the same generic skills are required and should be easily transferable due to the job holder being flexible, pro-active and a team player, demonstrated by being willing to change the focus of their role according to the changing needs of the overall Market Operations & North America Directorate. |
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Bachelors
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5 years + |
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English : Speak / Write Fluently
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open-ended |
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unspecified |
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EU National |
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London |
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•Typically an experienced graduate with good project experience and strong communication, numerical and analytical skills.
•Job holder will possess or develop quickly a broad business knowledge of the Franchise and the open international insurance standards through ACORD.
•Good communication and presentation skills, both oral and written. Embodies a positive image to all audiences.
•Ability to operate at all levels of knowledge and seniority. The job holder must be able to conduct interviews on their own with the very technically focussed underwriting community.
•Current ability to use a variety of recognised analysis, data modelling and design techniques.
•Demonstrable knowledge of technology and standard desk top packages: MS/Excel, MS/Word, MS/Project, MS/PowerPoint, MS/Visio.
•An understanding of Lloyd's, the London insurance or other commercial lines insurance would be highly desirable.
•Excellent organisational skills and knowledge of Project Management principles.
•Clarity & Information Management
•A proven ability to analyse, interpret and communicate issues in a concise and articulate fashion. Ability to analyse raw data and develop actionable research results interpretation.
Open minded, able to identify opportunities to improve business processes, services and products. Practices open and positive communication of the strategic “vision” & embodies a positive image to all audiences.
•Self-motivated and capable of building and developing relationships within the Lloyd's and London market. Good at inter-personal and relationship building skills, establishing and maintaining effective long-term relationships with customers and suppliers.
•Ability to operate at all levels within the Franchise and outside, including managing, facilitating, influencing and negotiating.
•Demonstrates strong customer focussed approach
•Displays sound judgement when making decisions - take decisions that are well-considered, timely and consistent with objectives.
•Keep others up to date with findings – ensure work done is put to good use |
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Lloyd's is the world's leading insurance market providing specialist insurance services to businesses in over 200 countries and territories. |
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